Frequently Asked Questions

What materials are used in your dinnerware? 

Our dinnerware collections are made from premium opal glass, ensuring both exceptional durability and a luxurious feel.

Is it easy broken?

Our opal glass dinnerware is tougher than ordinary glass and not easy to chip or break. This is because the addition of special chemical components like calcium phosphate or fluorides to the glass melt allows for a stronger molecular structure. That's how we create thinner, lighter pieces without compromising strength.

Are your products dishwasher safe?

Yes, our products are designed to be dishwasher safe for easy maintenance. For more detailed care instructions, please consult our Dinnerware Care Guide.

How can I return my order?

You may request a return within 30 days of receiving your goods. Visit our Return Policy page for more information or contact our customer service directly by email.

What can I do if my packages are lost, damaged, or delayed?

Please email us, include your order number, provide details and photos of the damage or defect.

How can I track my orders?

To track your orders, follow this link and enter your tracking number.

Can I cancel my order?

If you need to cancel an order, please contact us immediately. If your payment has been processed but your order has not yet been shipped, we can cancel your order and refund the full amount.

Do you sell wholesale or bulk orders?

Yes, we handle wholesale and bulk orders through our customer service team. Please email us with the products and quantities you're interested in. Our team will provide you with wholesale and bulk pricing, shipping details, and information about bulk discounts.

Contacting Customer Service

Have questions or need assistance? Our customer service team is here to help. Email us at support@laglint.com for support.